Our client service people have extensive experience in marketing research and insights, as well as a deep understanding of data design and technology. This positions us well to work with your research and marketing teams.
Our client service teams ensure that everyone using Infotools services is getting the most use and benefit from them. Whether it be interpreting a report view correctly or a deep dive into a database. We offer onsite training, online training, and rapid turnaround for support queries.
Our client service team can manage the process of making changes to questionnaires and how that gets reflected into the database or the Interact report suite. We manage agreed business rules on how questionnaires get changed and developed across countries to ensure consistency and harmonisation is achieved.
Using the tools is where the value is realised so the brand planning workshops are a great way to immerse users deep into solving their brand issues. Through these interactive sessions our teams will help you to uncover the answers whilst learning about the features of the investigative programs such as HARMONI or ESPRI.